Privacy Policy
Last updated: June 26, 2025
1. Introduction
Welcome to XTRIX ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified AI gateway service.
By accessing or using XTRIX, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, username)
- Payment information (processed securely through third-party payment processors)
- API usage preferences and configurations
- Communications with our support team
2.2 Information We Collect Automatically
- API usage data and metrics
- Log data (IP address, browser type, operating system)
- Device information
- Usage patterns and preferences
2.3 Information from Third Parties
We may receive information about you from third-party services you connect to XTRIX, such as authentication providers or payment processors.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Monitor and analyze usage patterns to enhance user experience
- Communicate with you about service updates, security alerts, and support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms of service
- Develop new features and services
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Consent
We may share your information with your consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of your account with us
- Legal, regulatory, or contractual requirements
- The nature and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.
7.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
7.3 Deletion
You have the right to request that we delete your personal information, subject to certain exceptions.
7.4 Objection and Restriction
You have the right to object to or request restriction of certain processing of your personal information.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
9. Third-Party Services
Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We strongly advise you to review the privacy policy of every site you visit.
10. Children's Privacy
Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
12. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@xtrix.tech
- By visiting our contact page at: https://xtrix.tech/contact
- By mail: XTRIX Privacy Team, [Your Address]
We will respond to your request within a reasonable timeframe.